ALL ORDERS PROCESS WITHIN 2-6 Business Days

ALL READINGGS WILL BE FULLFILLED THE DATE OF YOUR BOOKING

 

Divine Light Coded Wands are HAND MADE in small batches and blessed with love and that does take time to make (Divine Light Coded Wands COMING SOON). 

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AUSTRALIAN ORDERS - AUSTRALIA POST

 

Shipping time is AFTER the order has gone through the processing time. 

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The delivery time for Parcel Post mailers can vary depending on their origin and destination. In general, the Parcel Post mailers get delivered within 2 to 5 business days. However, Parcel Post can take around 8 to 14 business days for delivery if it is sent within Western Australia.

 

Interstate Delivery Times

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The Australia Post delivery time for sending a Parcel Post between two metro areas is about 3 to 6 business days.

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Destination Australia Post Delivery Time

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Australian Capital Territory 3 to 11 business days

New South Wales 4 to 10 business days

Northern Territory 7 to 14 business days

Queensland 5 to 11 business days

South Australia 6 to 9 business days

Tasmania 6 to 14 business days

Victoria 2 to 8 business days

Western Australia 9 to 14 business days

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Express Shipping: (NOT OFFERED AT The MOMENT) Calculated at checkout + FREE TRACKING UPDATES & SIGNATURE CONFIRMATION REQUIRED 

 

 Domestic Delivery Information

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Signature is not required on delivery, so if you are not home at the time of delivery your parcel will be left at the safest location deem fit for the mail carrier.

If you do not want your package left, you can contact USPS or UPS and provide your shipping details to request a pick up or schedule a time for delivery.

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  Processing time is not the same as delivery time. Excludes holidays/weekends.

 

Shipping

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We process, ship, and deliver packages Monday through to Friday (excluding holidays). At this time, we do not offer shipping or delivery on Saturday, Sunday or holidays.

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Following the processing of your order, you will receive an email notification of these details, followed by your tracking details for shipments. 

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Processing time may be delayed if your shipping address is questionable and or order is flagged as a risk (we use this additional time to help ensure the security of your credit information).  

 

We may require proof of identification for the billing information received. 

In the event there is an issue you will receive an email notification of these details

Once you have placed your order we can not revise or alter shipping options. 

   
PO Boxes 

We do accept orders shipped to PO boxes AUD.  These will ship via Australia Post only.  Any orders requiring express shipping methods will require a physical delivery/shipping address.  You will be contacted for this information, if you do not supply it and this may cause further delays. 

 

Tracking:

 Note: All shipment methods come with tracking. However, Express Mail you can currently use their Signature On Delivery (Authority To Leave can be requested by receiver) service, and you are happy to adopt Signature On Delivery (Authority To Leave), you won’t need to do a thing. The new default will automatically apply. 

 

If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deem fit to the mail carrier. 

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• We are not responsible for lost packages in the mailing system. 

• We are not responsible for incorrect address entered by you as the customer.

• A restock fee will be charged if you do not claim your item and it is returned.  The charge will be 25% of the total charge per item.

Separate packages

• In some instances, an order may be split into different packages for any of the following reasons:

•  Certain items may be on backorder

•  Weight restrictions for regular shipping imposed by the post office

• There will be a tracking number for each package

Cancellation of Orders/Pre Order Items and Out of Stock Items

•  Spiritual and Paid will make every attempt to contact the customer in the event of out of stock inventory.

 

Policy and Terms

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• By placing an order at Shop Spiritual And Paid you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Shop Spiritual and Paid.  This also applies to any shipments that are refused/unclaimed by you at delivery. You are also indicating that you are the true holder of the card and/or authorized to use the card for purchases.

 

If you place an order and wish to have your items before the estimated shipping times, please email me, i can sometimes accommodate in processing your order immediately. 

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Divine Light Coded Wand Orders can not be cancelled after 24 hours.  Any cancellation will incur a 25% fee to process, no exceptions. No cancellations will be made after an item has shipped. No exceptions. 

Refunds (if applicable)

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We currently don’t accept any returns on any items unless the product is defective. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at guidancewithnicole@hotmail.com or please join my facebook group and you can contact me through my profile page. 


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at guidancewithnicole@hotmail.com 

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.